Cancellation and Refund Policy
1. Free trial
Every new account can try all features free for 14 days; no card is required for the trial and nothing is charged automatically when it ends.
2. Cancellation
- Paid plans are purchased in 30-day periods and do not renew automatically, so no separate cancellation is needed. At the end of the period the account moves to the free Starter plan and no data is deleted.
- You can close your account from the panel at any time.
3. Right of withdrawal
Because the service is performed instantly in electronic form, there is no right of withdrawal after purchase under Article 15(1)(ğ) of the Distance Contracts Regulation.
4. When we refund
- Duplicate payment: the full amount charged in excess for the same transaction.
- Service not delivered: if the plan could not be activated despite payment, or the service was unavailable for more than 72 consecutive hours due to the Seller, the price for the days lost.
- Service terminated by us: if we end the service without fault of the Buyer, the price for the remaining days.
- First purchase: within 7 days of the first paid purchase, on request, the full price if the plan's features (e.g. extra QR codes, branches) have not been used at all.
If NFC table cards included in the plan have been shipped, the refund is completed once the cards are returned to the Seller unused and undamaged; the unit cost of any card not returned is deducted from the refund.
5. Refund process
Send refund requests through the contact channels below with the account email and payment date. Approved refunds are made to the card used for payment through PayTR within 14 days of the request; the time for the amount to appear depends on the bank.
Contact: 0533 693 61 18
Last updated: 09.10.2026 · This translation is for information; the Turkish text prevails.